Your customer uses Stampli's AP automation platform to streamline the processing of your bills. Stampli offers a free Vendor Portal that gives you convenient access to the latest status of your invoices.
To get started, here are frequently asked questions that can help you get the most out of the Stampli Vendor Portal.
VENDOR PORTAL
What is the Vendor Portal?
Stampli's Vendor Portal is a free tool for vendors to easily view and inquire about the status of their invoices. For more details about the portal, view this article.
Is it free to use?
Yes, there are no fees associated for you to use Stampli's Vendor Portal.
Can you provide customer's contact details?
No, due to our privacy policy we cannot provide any contact details. You should reach out directly to your customer contact or their AP department if you have questions.
Can I change the email I'm using to log into the Vendor Portal?
No, the email address is tied to your portal login ID and cannot be changed. Instead, use the "Invite a Colleague" or ask your customer to send a new portal invitation.
How can I invite my coworkers who need access to the Vendor Portal?
Invite others in your organization by using the "Invite a Colleague" feature.
What types of access are available to the Vendor Portal?
Depending on the type of invitation, you will have either Full or Limited Access.
What kinds of notifications are sent by the Vendor Portal?
View this article for details.
My customer has multiple entities using Stampli. Do I need an account for each?
If you are a Full Access user, you can see all the invoices you have sent to the customer.
INVOICES
Can I submit invoices directly via the Vendor Portal?
No, at this time you cannot upload invoices through the portal. Reach out to your customer for instructions on submitting invoices.
What should I do if I cannot email invoices to the MyStampli.com email address provided by my customer?
View this article for details on the file types and size limitations required when emailing your invoices into Stampli.
What is the status of my invoice?
If you have further questions on the invoice, use the Inquiry feature to send questions to your customer or directly contact your customer.
PAYMENTS
When will I be paid? Where is my payment?
Use the Inquiry feature to send questions to your customer or directly contact your customer.
How can I update my payment information?
If your customer is using Stampli Direct Pay, Full Access users can update or add payment details on the Vendor Portal. If your customer is not using Stampli Direct Pay, you will not see any sections to add or edit banking details.
What does it mean when payment details show "Current Changes Pending Customer Approval"?
Your customer must verify if any changes made to the Bank Details or Billing Address on the Vendor Portal before the updated information can be used. Once your customer verifies the updates, the message will no longer be displayed.