Here are some tips to resolving some common issues that you may come across.
Vendor Portal Login
If you are not able to log into the Vendor Portal, try these tips:
Are you logging in as a Vendor instead of as a Customer? If you see "Vendor Login" at the bottom of the login page, click on that link. Or try logging in here.
Try resetting your password by selecting "Unable to log in" from the Vendor Login page (NOT the Customer Login page). Make sure to check your spam/junk folder for the password reset link if you do not see it in your Inbox.
We recommend using Google Chrome browser or else log in using incognito mode.
Clear your browser cookies and cache.
Verify you are entering the right email address.
Sending Invoices
If your customer has instructed you to send your invoices directly to their dedicated MyStampli.com email address and the email is not going through, view this article for email requirements.
Contacting Stampli Support
The best way to reach Stampli is using the "Contact Stampli Support" from the drop-down menu.